Buy Confidently with Our 1-Year Manufacturer’s Warranty
Quality is our number one concern. Because Specade.com is committed to selling only the highest quality, premium products, we offer a 12-month manufacturer’s warranty for all of our sunglasses, frames and lenses. If you notice any defects in your frame or lenses that are covered under our warranty (see chart below), we will repair or replace your item free of charge, as long as it is returned to us within one year of purchase.
Call our customer service department at 9833874730 to find out if the damage to your product is covered under our warranty and to get your free shipping labels.
|What’s Typically Covered||What’s Not Covered|
Please do NOT attempt to repair eyewear yourself. We cannot accept products that have been tampered with for repair/replacement under a manufacturer’s warranty.
30 Day Lens Guarantee
Each lens must undergo a rigorous 6-step quality assurance process and verification using innovative digital lens technology. This ensures total accuracy and lenses that are free of scratches, distortions and defects. We provide scratch-resistant coating with every prescription at no charge.*
We want you to be happy with your order! If your prescription lenses are not 100% accurate, call us within 30 days of receiving your items and we will replace the lenses free of charge. Call our Customer Service Department at 9833874730
(Frames cannot be exchanged under the lens guarantee.)
And if your doctor makes any changes to your prescription within 30 days of you receiving your order, we will make new lenses for your same frames for free. If your doctor changes your prescription 31-90 days after receiving your order, we will remake your lenses at 50% of the retail cost.