Please read our FAQ before sending us a message.

Ordering Process

Do I have to create an account to order from
No, you can choose to check out as a guest. However, creating an account allows you to save your prescription information and other preferences that can make shopping on quicker and more convenient in the future.
Why do you need my phone number?
One of our opticians will personally call you if they notice a problem with your order, such as an expired or incorrectly entered prescription, to see how you would like to handle the issue.


Do you sell frames without lenses?
Yes, you can purchase frames only without lenses. If you decide you would like to purchase lenses later, you can send your frames back to us and we will add prescription lenses to them.
How can i choose the right frame/sunglass?
First you can use our Face Shape Guide to select a perfect frame for your face. Then, compare your current glasses’ measurements to the frames’ measurements on our website. This should give you a good sense. Usually you'll find a series of numbers on the inside of the frame, something similar to 50.18.140, for example. Those numbers represent, respectively, lens width, bridge width and temple arm length. Call our customer support team at 09833874730. 


How can I choose a frame if I have a high prescription?
Generally, we recommend full rim frames in small sizes for high prescription, the smaller the better. We recommend plastic or acetate for high prescriptions. We do not recommend metal rimless frame because the slot of the metal frame is narrow and the lens cannot be embedded tightly. Even it is embedded; you will feel heaviness in the front of the glasses.
How do I know which lens material to choose?
The ideal material for your lenses depends on your prescription. Plastic lenses are recommended for light prescriptions, ranging from no correction to +/-1.75. Polycarbonate lenses are 30% thinner and lighter than plastic and recommended for people with prescriptions ranging from +/- 2.00 to +/-4.00. Polycarbonate is also recommended for children under 18 years of age and anyone who has an active lifestyle, due to its impact-resistance. Rimless and semi-rimless frames also work best with polycarbonate lenses. 1.67 Hi-Index lenses are 45% thinner than plastic lenses and help reduce the distortion of your eyes that people see when they look at you through your glasses. This lens material is recommended for people with prescriptions of +/- 2.00 and greater.
Which lens coatings should I choose for my eyeglasses?
All of our lenses automatically come with a scratch-resistant coating and edge polishing. Other coatings can be added to your lenses for an additional fee: Anti-reflective (AR) coating is a clear coating that minimizes the glare on the front and back of your lenses. AR is a must-have on coating any pair of glasses, since it reduces eye fatigue. Transitions® lenses automatically lighten and darken to adjust to outdoor light conditions. This option is ideal for people who do not want to constantly switch back and forth between their prescription eyeglasses and prescription sunglasses. UV Polarized lenses turn any prescription eyeglasses into premium-quality prescription sunglasses. But unlike Transitions® lenses, these Polarized lenses are always dark in color. UV Protection is a clear coating that blocks the sun's harmful UV rays from reaching your eyes. UV protection is so important that we automatically include it with all polycarbonate and hi-index lenses as well as any plastic lenses that use other add-on coatings.
What is the difference between anti-reflective (AR) and anti-glare coatings?
There is no difference between anti -reflective (AR) and anti -glare coatings; they are the same thing. This coating helps minimize the reflections you see on both the inside and outside of your lenses.
Why I am having trouble seeing clearly out of my progressive lenses?
First-time progressive lens wearers often need a little time to get used to them. Your eye and brain have to learn to adjust to the different corrective powers within the lenses. You may need a week or so to adjust. If you continue to have vision problems after that time, please contact your eye doctor to double check the prescription. If your eye doctor is able to verify that the prescription is accurate, then it may just be a matter of adjusting your glasses so that your frames sit in the correct position on your face.
Why won’t my Transitions® lenses change colors?
Your Transitions® lenses will only change when exposed to direct UV rays. The lenses may not get as dark on a cloudy day as a sunny day, nor will they darken in a car since most windshields have a UV filter built into the glass. Transitions® does make a "drivewear" lens that will get dark in a car. If you would like to add this specialized Transitions® lens to your eyewear or learn more about other Transitions® products, call our customer support team at 09833874730.
What is the difference between bi-focal and progressive lenses?
Bifocal lenses offers two different viewing zones: the top part of the lens is for distance (i.e. to help you see things far away) and the lower part for the lens is for reading (i.e. to help you see things up close). The viewing zones of bi-focal lenses are divided by a visible line. {Click here} Progressive lenses are essentially no-line bi-focals. But instead of offering just two different viewing zones (near and far vision), progressive lenses offer many different focal points by seamlessly transitioning from distance vision to intermediate and near vision and everything in between. Progressive lenses provide much more natural vision and are typically recommended over bi-focal lenses.
May I order lenses only?
Yes, will allow you to purchase prescription lenses only. However, you must send us your eyeglass or sunglass frames before we can process your order because we will need to cut the prescription lenses to fit your exact frame. Additionally, you must speak with an optician before you send us your frames.
Can you replace the lenses I have in my current frame?
Yes, can replace the prescription lenses in your current frame. However, you must send us your eyeglass or sunglass frames before we can process your order because we will need to cut the prescription lenses to fit your exact frame. Additionally, you must speak with an optician before you send us your frames. We can only replace sunglass lenses in your current frame if they are prescription sunglass lenses.
What are silicone hydrogel contact lenses?
Silicone hydrogel contact lenses are a specially designed soft lens. Similar to standard hydrogel soft lenses, these are made of a plastic material, which goes hard when it has dried out but which actively absorbs water to become soft and pliable again. The chief function of silicone hydrogel contact lenses is that they enable up to five times more Oxygen to permeate the cornea of the eye than standard soft lenses. This means they are ideal for those who wear their lenses for long periods of time, or who work under a range of conditions that aggravate the eye. A range of manufacturers produce silicone hydrogel lenses, but some of the most popular brands include Air Optix Aqua (Ciba Vision), Biofinity (CooperVision) and PureVision2 (Bausch & Lomb). You can purchase silicone hydrogel contact lenses to correct both short-sightedness and long-sightedness; they are also available as multifocals and for the correction of astigmatism (toric lenses).
'Silicon' or 'Silicone' Hydrogel Lenses?
Silicone hydrogel lenses are often mistakenly referred to as 'silicon' hydrogel. Silicon, however, is a common mineral found in substances such as dust and sand, and can be refined to produce parts for electrical equipment. Silicone - the component used in silicone hydrogel lenses - is the name attributed to gel-like plastic materials which contain silicon as well as oxygen, carbon and other elements. The flexible properties of silicone make it ideal for use in gas permeable contact lenses, as well as other medical products such as implants and tubing. Although it is soft, it can also be used in producing rigid gas permeable lenses, helping to improve oxygen permeability of these lenses.
The benefits of silicone hydrogel
Silicone hydrogel lenses are often mistakenly referred to as 'silicon' hydrogel. Silicon, however, is a common mineral found in substances such as dust and sand, and can be refined to produce parts for electrical equipment. Silicone - the component used in silicone hydrogel lenses - is the name attributed to gel-like plastic materials which contain silicon as well as oxygen, carbon and other elements. The flexible properties of silicone make it ideal for use in gas permeable contact lenses, as well as other medical products such as implants and tubing. Although it is soft, it can also be used in producing rigid gas permeable lenses, helping to improve oxygen permeability of these lenses.
Allergic Responses
There have been some reports of people experiencing symptoms of an allergic reaction when wearing their silicone hydrogel lenses. These symptoms include dry and itchy eyes, lens discomfort, and redness around the eye. This is not a definitive sign of an allergic response, as these symptoms are also common with sensitivity to new lens care products or contact lens induced dry eye (CLIDE). Moreover, there has been no conclusive evidence across America or the UK that silicone hydrogel contact lenses can cause allergic reactions, or in any peer-reviewed medical journals of either country. However, in some cases the increased silicone in silicone hydrogel lenses can reduce the amount of moisture on the surface of the eye, which causes dryness and itching. This does not occur with all wearers of silicone hydrogel lenses but may develop in those who have even minor pre-existing symptoms of dry eye, making the discomfort seem like an allergic response. However, specially formulated lens care solutions are available that can maintain silicone hydrogel lens hydration throughout the day. Because more air is enabled to reach the eye by means of silicone hydrogel lenses, some people may also report an increased 'awareness' of their contacts. Many people do not notice their contacts precisely because the lack of Oxygen means the surface of the cornea becomes less sensitive. Therefore, when wearing gas permeable silicone hydrogel lenses, the corneal surface seems to maintain its normal level of sensitivity, allowing the wearer to feel the lens on their eye. This increased sensitivity was researched in a study completed in 2010 and published in Investigative Ophthalmology & Visual Science. The results were that those fitted with silicone hydrogel lenses, or refitted with them, reported increased sensitivity, as well as increased sensitivity amongst silicone hydrogel wearers when their lens care programs were altered. Those behind the study have called for further research to be done on how eye surface sensitivity changes with long term usage of silicone hydrogel lenses. They have also suggested that more work can be done into whether corneal and conjunctiva sensitivity may affect the discomfort that wearers of all soft lenses experience towards the end of the day.
Keratitis risks
There has been no clear-cut conclusion as to whether the risk of developing keratitis is reduced by wearing silicone hydrogel lenses. The British Journal of Ophthalmology reported on a UK hospital-based study, which found that those who wear silicone hydrogel lenses had a lower chance of developing severe keratitis (SK). However, there was also a higher risk of these wearers developing a non-severe form of keratitis (NSK). Over the course of a year, the chances of less severe cases only affected 0.14 per cent of standard hydrogel wearers, but 0.56 per cent of silicone hydrogel lens wearers. Although the rate was higher amongst silicone hydrogel wearers, this is still significantly low - less than one per cent of cases. In this study there were also no cases of the severe form of keratitis contracted by patients who used silicone hydrogel lenses on a daily basis; however, there were 0.064 per cent of cases with users who regularly used standard hydrogel lenses for daily wear. It was found that, of the 10,000 patients in the study, those who wore their contacts overnight - in both groups of soft contact lenses - were at a higher risk of developing keratitis. In patients who wore standard hydrogel lenses for continuous periods of time, 0.48 per cent developed NSK, with 0.96 per cent contracting SK; while of those wearing silicone hydrogel contacts continuously, 0.99 per cent developed NSK and 0.20 per cent SK. Therefore, the study revealed that wearing contact lenses while sleeping causes a significantly higher risk of developing a severe form of keratitis than wearing lenses while awake. However, the study's researchers suggested that for those who choose to wear contacts for continuous periods of time, silicone hydrogel lenses are recommended. Although from this study silicone hydrogel lenses can be seen to increase the chances of developing non-severe keratitis, it must be pointed out that the study did not show whether those showing signs of NSK had been refitted with silicone hydrogel lenses after contracting a similar infection while wearing regular hydrogel lenses. In such instances, the infection could be caused by their standard hydrogel lenses. Moreover, when this study was conducted, the only silicone hydrogel lenses available were those designed to be worn for monthly refitting, while standard hydrogel lenses were available for more regular replacement. Now, however, silicone hydrogel contact lenses are available in monthly, two-weekly and even daily disposable formats.
Are silicone hydrogel lenses right for me?
For many opticians, the over-arching benefit of wearing silicone hydrogel contact lenses is the reduction in hypoxia-related symptoms (discomfort associated with a lack of oxygen reaching the cornea), caused by some hydrogel soft lenses. The result has been fewer cases of contact lens-related problems and severe keratitis, caused by wearing contacts continuously. It is also thought that, for many, the use of highly oxygen-permeable lenses allows them to wear their contacts for longer hours, without experiencing discomfort as they would with standard soft hydrogel lenses. The use of silicone hydrogel materials in these lenses also means that a larger variety of lens designs can be manufactured. However, everyone's eyes are different, and some people do report more 'awareness' of their lenses with silicone hydrogel contacts. There is even some research to suggest that silicone hydrogel lenses attract certain deposits more than regular hydrogel lenses. Some lens care products may also not be as effective on silicone hydrogel lenses. Furthermore, in some instances silicone hydrogel lenses have been thought to be associated with a higher chance of developing inflammation of the cornea, as well as some other complications, although the reasons for this are as yet unclear. Some researchers also say that there is no improvement in end-of-day tiredness of eyes from wearing silicone hydrogel contact lenses, and, in America, the only FDA-approved contact lens for dry eyes in a standard hydrogel lens. However, as with every form of eyewear there are pros and cons. Therefore, Vision Direct advises that, before making any decisions, you should first consult your options and your requirements with your optician.

Payment & Insurance

What forms of payment do you accept? accepts all major credit and debit cards. We also have COD(CASH ON DELIVERY) service.
How do you ensure that my personal and payment information is secure? uses a secure server and transmits all sensitive/credit information via Secure Socket Layer (SSL) technology before that data is then encrypted into our payment gateway database. We do not store any of your private/payment information on our servers after your transaction has been completed.
Are there any hidden charges (Octroi or Sales Tax) when I make a purchase on Specade?
There are NO hidden charges when you make a purchase on Specade. The prices listed for all the items are finaland all-inclusive. The price you see on the product page is exactly what you pay. There are no additional delivery charges also.
What is Cash on Delivery?
If you are not comfortable making an online payment on, you can opt for the Cash on Delivery (C-o-D) payment method instead. With C-o-D you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online. It is strictly a cash-only payment method. E-Gift Vouchers or store credit cannot be used for C-o-D orders. Foreign currency cannot be used to make a C-o-D payment. Only Indian Rupees accepted.
How do I pay using a credit/debit card?
We accept payments made by credit/debit cards  (MasterCard/Visa) issued in India, Amex Cards Issued in India, Singapore & United Kingdom (Safe Key Enabled) Credit cards We accept payments made using Visa, MasterCard and American Express credit cards.To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D Secure password. Debit cards We accept payments made using Visa, MasterCard and Maestro debit cards.To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.
Is it safe to use my credit/debit card on Specade?
Your online transaction on Specade is secure with the highest levels of transaction security currently available on the Internet. Speacde uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing. All credit card and debit card payments on Speacde are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification
What steps does Specade take to prevent card fraud?
Specade realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team. In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologise for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.
What is a 3D Secure password?
The 3D Secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the "Verified by VISA" and "Mastercard SecureCode" services, respectively. The 3D Secure password adds an additional layer of security through identity verification for your online credit/debit card transactions. This password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases.
Can I use my bank's Internet Banking feature to make a payment?
Yes. Specade offers you the convenience of using your bank's Internet Banking service to make a payment towards your order. With this you can directly transfer funds from your bank account, while conducting a highly secure transaction. We accept payment through Internet Banking from more than 50 banks.
Can I make a credit/debit card or Internet Banking payment on through my mobile?
Yes, you can make credit card payments through Specade. Specade uses 256-bit encryption technology to protect your card information while securely transmitting it to the secure and trusted payment gateways managed by leading banks.
What is Specade’s EMI option?
Specade's EMI scheme is available for Kotak Mahindra, HSBC, American Express, Induslnd, and ICICI bank credit card holders only. You may choose to pay in 3,6,9,12,18 or 24 month instalments. The minimum order value to avail the EMI payment option is Rs 3,000. There is NO processing fee charged for availing Specade's EMI payment option. On return or exchange, interest charged by the bank till that time will not be refunded by Specade. You may check with the respective bank/issuer on how a cancellation, refund or pre-closure could affect the EMI terms, and what interest charges would be levied on you for the same. The Bank charges annual interest rates (as shown below) according to the reducing monthly balance . In the monthly reducing cycle, the principal is reduced with every EMI and the interest is calculated on the balance outstanding.
Kotak Mahindra Bank 12% 12% 14% 14% 15% 15%
ICICI Bank 13% 13% 13% 13% - -
AXIS Bank 12% 12% 13% 13% - -
Induslnd Bank 14% 14% 14% 14% - -
American Express Bank 15% 15% 15% 15% - -
HSBC Bank 12.5% 12.5% 13.5% 13.5% 13.5% -
How do I make a payment using Specade's credit card EMI option?
Once you've added the desired items into your cart, proceed to checkout as usual. When prompted to choose a 'Payment Option', select 'Credit Card (EMI)'. Choose the bank and plan (3, 6, 9, 12, 18 or 24-month) of your choice and enter your credit card details. Once the payment is authorized, your order will be processed and shipped. You will need to pay the total amount, in the pre-determined number of instalments, as per your credit card billing cycles. The minimum order value to avail the EMI payment option is ₹3,000. Please note that the full amount will be charged on your card the day of the transaction. Within 7 days, you will see a credit for the full amount. The first EMI charge will occur subsequently. If your card's billing date falls within those 7 working days, you need to pay only the EMI amount to the bank. Such EMI transactions are at the discretion of your credit card issuing bank. If you have any queries about the EMI plan, we suggest you get in touch with your bank.

International Orders

Do you ship internationally?
Yes we do ship internationally. To know further details of pricing please mail us your country and city details on, we will be happy to help you. 
Are there any additional fees associated with international shipping?
Yes, please mail us at to know further details. Our international shipping partner will also contact you to inform you of the duties and taxes you owe with your order. 
Are there any international addresses that you can't ship to?
Yes, there are a few countries that we can't ship to, due to trade restrictions. If you do not see your country listed in the International Shipping Rates on our shipping options page, then we do not ship to that location at this time. Additionally, some manufacturers, specifically Oakley and Maui Jim, will not allow us to export their products internationally. Wiley X and Adidas will not permit us to ship their products to European addresses.

Prescription Questions

What does single-vision mean?
Single-vision means that you are either near sighted or far sighted, but not both (as is the case with people who need bi-focal or progressive lenses). Single-vision is the term used to refer to corrective prescription lenses that do not have multiple viewing zones, like bi-focals and progressives do. 
What is pupillary distance (PD) and how do I measure mine?
Pupillary distance (PD) is simply the distance (in millimeters) between the centers of your pupils. PD is important because it helps our lab figure out where the optical center of your lenses should be. Ask your eye doctor to include your PD when s/he writes out your prescription. If your eye care professional cannot provide your PD, To determine this measurement {Click here}

Returns & Exchanges

What is your return/exchange policy?
You can return or exchange a product for any valid reason within 30 days of receiving your order. Review our Easy Returns & Exchanges policy for complete details. 
How do I return or exchange an item?
First, you will need to review our returns and exchanges policy. Then, follow the steps below to return or exchange your item: Before returning or exchanging a product, you must obtain an RMA (Return Merchandise Authorization) number by calling or emailing our customer service department. The RMA expires after 16 days. We will not accept returns or exchanges without a valid RMA number. All products must be returned in their original packaging with any unused warranty cards, instruction booklets, cleaning cloths, and cases included. The RMA number must be written on the outside of the package and/or on the return shipping label. We are not responsible for any lost packages. Call our customer support team at 09833874730: 
How long do I have to exchange or return an item?
If you are returning or exchanging your item because the order is wrong or the product is damaged, you have 30 days from the date you received your item to return the product to If you are returning or exchanging your item due to a warranty issue, you have 12 months from the date you received your item to return the product to 
Do I have to pay shipping fees again if I return or exchange an item?
If you are returning or exchanging your item because the order is wrong or the product is damaged, will provide you with free return shipping labels. We cannot provide free return shipping labels for international orders, but we will reimburse you for the cost of the return shipping. If you are returning or exchanging your item because of size, fit, color, or some other personal preference, then you will be responsible for paying the costs of shipping your item back to us.

Guarantees & Warranties

Is the damage to my glasses covered under your warranty?
In general, damage to frames or lenses caused by a defect in the manufacturing process is covered under our warranty, while damage caused by the wearer is not covered.Please review the table on our Frame & Lens Guarantees page to help you determine whether or not your product is covered under our manufacturer's warranty.
How long does your warranty last?
Our frame and lens warranties cover products for one year from the date you received them.
What do you mean by 100% prescription lens accuracy guaranteed?
We pride ourselves on quality, so we want your lenses to provide you with such crystal clear vision that you forget you are even wearing glasses. If you find your prescription lenses are anything less than perfect, we will remake your lenses in the same frame absolutely free. And if your doctor makes any changes to your prescription within 30 days of you receiving your order, we will make new lenses for your same frames for free. Even if your doctor changes your prescription 31-90 days after receiving your order, we will remake your lenses at 50% of the retail cost.

Shipping & Order Status

How long will it take to receive my order?
Non-prescription eyewear as well as contact lenses usually takes 2-7 business days to receive (for INDIAN customers). Prescription eyewear orders typically take 6-11 business days to receive (for INDIAN. customers), due in part to our rigorous quality-control process. If your item is on back order or does not pass our quality control inspection, it could take longer than the estimated shipping times listed above to receive your order. Our customer service department will contact you if they anticipate a delay in delivering your order, outside of the normal timeframes.
Do you offer free shipping?
Yes, we offer free shipping. Free shipping does not apply to some exchange orders.
How will I know if my item is on back order?
You will receive an email at the address you provided to inform you that your item is on back order. You will also receive a call from our customer service department to ask you how you would like to proceed with your order.

Eyewear Care

What is the proper way to clean and care for my eyewear?
• Clean your glasses by using warm water and a mild dish soap. • Dry your glasses gently with a soft cotton towel or cleaning cloth for eyeglasses. • A soft toothbrush can be used to wash away any grime around the nose pads. Be careful not to accidently scuff the lens. • Avoid using rough materials such as facial tissue or paper towels to dry your glasses, as they may scratch your frame or lenses. • Avoid using any cleaners containing ammonia (such as Windex) or lotions (like some hand soaps), as these products could damage your lenses. How to care for your eyewear: • Avoid leaving your glasses in a hot vehicle. High heat could damage the frame and lenses. • Avoid touching your lenses with your hands to prevent contact with dirt and oil particles that could scratch the surface. • When not using your glasses, keep them in a case to avoid scratches.

Adjusting Your Frames

How do I adjust my glasses so that they fit better?
Before shipping your glasses to you, we will adjust them based on standard fit. If you require further adjustments, we encourage you to visit a local optical store. Most brick-and-mortar eyewear retailers will adjust your glasses free of charge, as courtesy. We do not recommend adjusting your glasses yourself, as excessive force or bending can break the frames or lenses.


Call our customer support team at 09833874730