Here at specade.com, we want you to be happy with your order!.
- We offer a 30 day prescription lens guarantee. See below for details.
- We also offer a 30 day return and exchange policy. Certain fees apply. See below for details.
- We warranty our frames and lenses for manufacturer defects for one full year! See what is covered in the manufacturer’s warranty below.
Returns & Exchanges Due to Size, Color, Fit, or Other Preferences
You can return or exchange items for any valid reason within 30 days of receiving them. Just call our customer service department first at 8850767337 so that they can get you started with the return or exchange process.
|30-Day Exchange Policy||30-Day Return Policy|
International Returns & Exchanges
Before you return an item please call our Customer Service Department at 8850767337 or email us at firstname.lastname@example.org. International orders are subject to the same returns and exchanges policies described above. We do not provide free shipping labels or reimburse duties and taxes for international return and exchange orders. However, if the reason for return or exchange is an incorrect or damaged order we will credit the cost of return shipping back to your card.
How to Return or Exchange an Item
Please follow the steps below to return an item:
- Before returning a product, you must obtain an RMA (Return Merchandise Authorization) number by emailing us at email@example.com or calling at 8850767337. Returns without an RMA number will be rejected.
- All products must be returned with any unused warranty cards, instruction booklets, cleaning cloths, and cases when applicable.
- REQUIRED: The RMA number must be written on the outside of the package and/or on the return shipping label. Any returned items that are not accompanied by an official RMA number will not be accepted. (Note: The RMA expires within 16 days.)
- Returns will be collected by our courier partners after confirmation from your side.
You may cancel your order for a full refund by calling 8850767337 within 48 hours of placing your order. If your order has already been shipped, it cannot be canceled. However, you may still return or exchange the item.